1.1 This Policy applies to fees, purchases and payment flows relating to the Website, the Client Area, the Evaluation Program, any Free Trial that later converts into a paid purchase, the Reward Stage and related digital services we make available.

1.2 This Policy covers requests for cancellation, withdrawal, refund, fee reduction, duplicate-charge correction, courtesy refund, store credit and similar monetary remedies.

1.3 This Policy does not govern payout requests under the Reward Stage except to clarify the difference between a Reward and a refund.

1.4 If a product page, campaign page, checkout summary or separate written offer gives you more favorable refund rights than this Policy for a specific product, that more favorable product-specific wording will apply to that product to the extent of the inconsistency.

1.5 If mandatory law in your jurisdiction gives you stronger rights than this Policy, those mandatory rights are not excluded or limited by this Policy.

2.1 Our Services are digital, educational, analytical and evaluative in nature. They are delivered through Simulated Trading only.

2.2 We do not provide you with a live funded customer account under the Program. We also do not hold client money for you, execute your simulated trades in the market in your name, or provide a deposit product or custody product through the Program.

2.3 Because the Services begin through account provisioning, platform configuration, digital content delivery, support access, rule monitoring, fraud tooling and related infrastructure, a large part of the service may be performed quickly after purchase.

2.4 For that reason, refund rights for digital services may be more limited after activation, access delivery, first use or material performance, subject always to any mandatory legal rights that apply to you.

3.1 Our baseline policy is:

• unused or unactivated services may be refundable in limited circumstances;
• activated, accessed, traded or materially performed services are generally non-refundable;
• statutory consumer rights are preserved where mandatory law applies; and
• discretionary goodwill refunds may be offered by us in narrow cases without creating a continuing obligation to do so in future cases.

3.2 A request for a refund is assessed using the facts known to us, including whether you are a Consumer, whether the Service was activated, whether any simulated trade was opened, whether any add-on or reset was provisioned, whether there is evidence of fraud or abuse, and whether mandatory law gives you a right to cancel.

3.3 If you purchase mainly for business purposes, purchase through a legal entity, or otherwise do not qualify as a Consumer under applicable law, statutory cooling-off or withdrawal rights may not apply to you.

3.4 We do not generally provide retroactive price adjustments because a promotion, coupon, discount, sale, affiliate offer or campaign starts after your purchase, or because a code was not entered correctly at checkout.

3.5 Where a refund is approved, we normally return it to the original payment method or another verified method that we approve where the original method cannot lawfully or technically be used.

4.1 A full refund may be available in one or more of the following cases:

• mandatory law gives you a valid right to withdraw or cancel and the right has not been lost;
• we approve an unused-Service courtesy refund under Clause 5;
• we cancel a paid Service before activation and no substantial performance has begun;
• you were charged more than once for the same Order and we verify a duplicate charge;
• there was an unauthorized or fraudulent charge confirmed by our review and the payment provider review; or
• the Service was materially defective, materially unavailable or materially different from what was agreed and we cannot reasonably remedy the issue by re-performance, reset, extension or fee reduction.

5.1 In addition to any rights required by law, we may offer a courtesy refund for an unused paid Challenge or similar evaluation product where all of the following are true:

• the request is made within 7 calendar days after purchase;
• no simulated trade has been opened on the relevant account;
• the account has not been passed, failed, reset, extended or otherwise materially used;
• no add-on, paid reset, paid upgrade or special configuration tied to that Order has been consumed or applied in a non-reversible way;
• there is no fraud, payment dispute, sanctions issue, KYC concern, affiliate abuse concern or multi-accounting concern; and
• the request is otherwise commercially reasonable for us to approve.

5.2 This courtesy window is a discretionary commercial policy. It is not guaranteed in every case, may be denied where there is abuse or suspicious behavior, and may be limited by customer, household, device, payment method, affiliate source, geography or campaign.

5.3 We may refuse a courtesy refund where we reasonably believe that repeated purchasing and cancellation is being used to test payment methods, farm promotions, reserve account capacity, exploit temporary offers, avoid platform rules or otherwise abuse the Services.

5.4 Approval of one courtesy refund does not create a precedent or entitlement to future courtesy refunds.

6.1 Except where mandatory law requires otherwise or we separately agree a remedy, refunds are generally not available in the following cases:

• you opened your first simulated trade on the relevant account;
• the evaluation, phase, account reset, review, extension or upgrade has already been activated or completed;
• you failed the evaluation, breached a rule, breached these Terms, became ineligible or caused the account to be terminated;
• you are unhappy with your own trading results, your inability to pass, or market conditions experienced during Simulated Trading;
• you did not understand the rules despite those rules being made available at checkout, in the Client Area or on the Website;
• you purchased by mistake but the Service was already activated or used;
• you changed your mind after material performance of the digital service began and no mandatory withdrawal right remains;
• you request reimbursement because a later promotion, coupon or lower price became available after your purchase; or
• your account or Order is restricted, suspended or terminated because of fraud, sanctions, stolen payment methods, payment disputes, false documentation, prohibited trading practices or other abuse.

6.2 For clarity, the following do not by themselves entitle you to a refund: failing a Challenge, breaching a drawdown limit, failing KYC after you provided false or inconsistent information, inactivity, loss of eligibility due to your location, or refusal of a Reward because of conduct that violated the rules.

7.1 Unless mandatory law requires otherwise, add-ons, upgrades, resets, reactivations, fee-paid extensions, enhanced split options, increased drawdown options, premium analytics bundles, coaching or education bundles, fast-track compliance features, and similar extras are non-refundable once provisioned or applied.

7.2 If an Order includes both a base product and add-ons, we may treat each component separately for refund purposes. A refund of the base product does not automatically refund any add-on that was already applied or consumed.

7.3 Coupons, vouchers, promotional credits, account credits and store credits are generally personal, may expire, may be withdrawn for abuse and have no cash value unless we expressly state otherwise or mandatory law requires otherwise.

7.4 Where we voluntarily choose to resolve a minor commercial issue by giving you a coupon, goodwill credit or store credit instead of cash, that remedy is discretionary and does not amend the baseline refund rules for other customers or future transactions.

8.1 If you experience a technical issue, pricing anomaly, provisioning problem, dashboard defect, failed checkout or similar problem, you should notify us promptly using the support channels published on the Website or in the Client Area.

8.2 Where a Service is materially defective or materially different from what was agreed, the appropriate remedy may include:

• re-performance of the affected part of the Service;
• account reactivation or reprovisioning;
• a reset or restart of the affected phase;
• a reasonable extension;
• a reasonable fee reduction or partial refund; or
• a full refund where the defect is serious and cannot reasonably be remedied another way.

8.3 We may deny or reduce a remediation request if you continued trading after becoming aware of a known technical issue and that continued use materially increased the impact of the issue, except to the extent mandatory law requires another result.

8.4 Where a payment succeeds but account provisioning fails, we may first attempt to complete provisioning or offer a reset, but if that is not reasonably possible we may instead refund the affected amount.

8.5 We aim to review complaints and refund-related defect claims within a reasonable time and ordinarily within thirty (30) calendar days once we have the information reasonably necessary to assess them.

9.1 A Reward under the Reward Stage is not a refund of your purchase fee. It is a separate contractual payout, if approved, under the Reward Stage rules.

9.2 Passing an evaluation, joining the Reward Stage or receiving a Reward does not automatically entitle you to reimbursement of the fee you paid for the Challenge unless the relevant product page, checkout summary, campaign terms or separate written policy expressly says so.

9.3 Where we specifically advertise that a particular product includes a fee refund, fee reimbursement or fee credit after the first approved Reward, that benefit is contractual or promotional only to the extent expressly stated for that product.

9.4 Unless a product page expressly states otherwise, there is no separate right to recover your purchase fee merely because you performed well, passed a phase or received a payout.

10.1 Approved refunds are ordinarily made to the original payment method.

10.2 For card and PayPal payments, an approved refund is usually returned to the same card account or PayPal account used for the purchase. We do not generally redirect such refunds to another card, another PayPal account or a third party.

10.3 For bank-transfer or EMI-originated payments, we may require a verified account in the purchaser’s own name before processing a refund.

10.4 For stablecoin or other crypto-originated payments, where a refund is approved:

• we may require wallet ownership checks and sanctions screening;
• we may return the refund to the originating wallet, to another verified wallet controlled by you, or through another method we approve;
• unless mandatory law requires another method, we may calculate the approved refund by reference to the fiat value of the original order amount actually received by us, rather than later crypto price movements after payment;
• blockchain network fees, processor fees, wallet screening costs, FX costs or similar third-party costs may be deducted where permitted by law; and
• crypto transfers may be irreversible once sent to the wallet details you provided and confirmed.

10.5 For local payment methods, refunds are subject to the operational capabilities and restrictions of the relevant payment provider. If that provider cannot process a return to the original method, we may propose another verified method consistent with applicable law and fraud controls.

10.6 If a payment method is found to be unauthorized, stolen, mismatched to the purchaser, or otherwise non-compliant, we may reverse the transaction or refund the original source where legally and technically possible, and we may disable the affected account.

11.1 We may refuse, hold, reverse or claw back a refund, or suspend account access, where there is a chargeback, payment dispute, fraud alert, sanctions issue, KYC mismatch, wallet-screening issue, false documentation, multi-accounting, affiliate abuse or other conduct that creates legal or operational risk.

11.2 If you dispute a payment with your card issuer, bank, PayPal, payment gateway, wallet provider or exchange, we may suspend the relevant Service and any payout processing while the dispute remains unresolved.

11.3 Submitting a chargeback instead of using our support process does not itself create a refund entitlement. Where we conclude that a chargeback or payment dispute was abusive, false, duplicate or otherwise unjustified, we may permanently restrict future use of the Services.

11.4 We are not obliged to give a refund where an account was terminated or restricted because you breached the Terms, breached the Program Rules, used a prohibited payment method, used a third party’s payment instrument without authority, or engaged in deceptive or abusive conduct.

11.5 We may share minimum necessary information with payment providers, fraud-prevention vendors, screening providers, banks, wallet-analysis vendors and law-enforcement bodies where required by law or reasonably necessary for fraud prevention, sanctions compliance or dispute resolution.

12.1 CMC Markets Funded is operated by True North Tech LLC-FZ. Your purchase of the Services is made with us, not with any CMC group entity, unless you separately enter into legal documents directly with a relevant CMC group company.

12.2 True North Tech LLC-FZ may use the words, branding or marks associated with CMC Markets in connection with its business activities and Services pursuant to a separate brand, trademark, referral, commercial or licensing arrangement.

12.3 CMC Markets UK plc, CMC Markets plc and other CMC group entities are separate legal entities from us. They are not sellers of the Services, not operators of the Evaluation Program, not operators of the Reward Stage, and not parties to this Refund Policy merely because they are referenced on the Website or in marketing materials.

12.4 Nothing on the Website, in checkout, in customer support, in affiliate marketing, or in wording such as “Backed by CMC Markets” means that CMC Markets UK plc, CMC Markets plc or any other CMC group entity:

• guarantees the repayment of any fee;
• guarantees any approved refund or the timing of any refund;
• guarantees any Reward, payout, profit split, profitability or service level;
• assumes liability for any dispute between you and True North Tech LLC-FZ; or
• becomes your contractual counterparty for the Services.

12.5 Any optional live account, brokerage application, referral path or future relationship with a CMC group entity is separate from your purchase with us and will be governed solely by that entity’s own legal documents, onboarding criteria and regulatory framework.

13.1 To request a refund, please contact us through the support methods published on the Website or in the Client Area.

13.2 To help us process your request efficiently, you should provide:

• your full name and registered email address;
• your order number or transaction reference;
• the product purchased and purchase date;
• the reason for the request;
• whether any simulated trade has been opened;
• the payment method used; and
• any relevant screenshots, wallet hashes, bank references, error messages or other supporting evidence.

13.3 We may request additional documents or information where reasonably necessary, including proof of payment, wallet ownership proof, bank-account proof, identity verification or other information needed for anti-fraud and compliance review.

13.4 A refund request is not approved merely because it has been submitted. It becomes approved only when we confirm approval in writing or through the Client Area.

14.1 We aim to acknowledge refund requests within 2 business days.

14.2 Once we have the information reasonably necessary to decide the matter, we aim to make a decision ordinarily within 10 business days, although complex fraud, sanctions, wallet or payment disputes may take longer.

14.3 Once a refund is approved, we aim to initiate the payment return within 14 calendar days or sooner where required by law, but the time for the funds to appear can still depend on your bank, card issuer, payment processor, wallet provider or exchange.

14.4 A refund is normally returned using the same payment rail used for the purchase, unless that is not technically possible, not legally permitted, or inconsistent with anti-fraud controls.

14.5 We are not responsible for delays caused by banks, card networks, payment processors, local payment schemes, blockchain congestion, exchange compliance reviews or similar third-party systems after we have properly initiated the approved refund.

15.1 We may update this Refund Policy from time to time to reflect changes in law, payment methods, fraud trends, service design, product configuration, processor requirements, chargeback patterns or operational processes.

15.2 The version in force at the time of your purchase will generally govern that purchase, except where a change is required by law, required for security or fraud prevention, or is more favorable to you.

15.3 When we update this Policy, we will update the “Last updated” date shown at the top of this page and may also provide notice through the Website, the Client Area or by email where appropriate.

If you have questions about this Refund Policy or would like to request a refund, please contact us through the support details published on the Website or in the Client Area.

For faster handling, include your order reference, registered email and a short explanation of the issue.