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22 answers in 6 topics

Common questions

Fees and refunds

Read the refund policy for challenge fees.

Review policy

Account access

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Platform and orders

Note the market, the time and what you saw.

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Reward review

See the terms and checks that apply to every reward.

Review terms
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Match-Trader

What to send with a platform question.

  1. SymbolNote the affected market.
  2. TimeRecord the approximate time.
  3. ScreenKeep private account data out.
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